FAQ's about Osteopathy

To book an appointment please click the link!

Where are we located?

Goodwill Healing is situated in the west end of London, just north of the intersection of Oxford and Hyde Park at 747 Hyde Park Rd., Suite 111.

There is plenty of free parking in the front, side and back of the building and is wheelchair accessible from either entrance.
Please view the google map on our website for a visual of our location or enter our address into your GPS.
What Should I expect on my first appointment?

After you book your appointment, please download, print and fill out your Health History form from our website, review the office policies and peruse the frequently asked questions section for more information. Completing this form prior to your initial consultation and first treatment will allow more time to discuss your health status and develop an appropriate treatment plan that best suits your needs

Kindly arrive 10 min prior to your appointment and have a seat in our waiting room, which will give you time to change into comfortable clothing or add any notes to your health history form. We do not have any secretarial staffing, so please wait patiently for your therapist to meet you in the front room. Slippers are provided so that you can change your footwear if the conditions outside are wet or salt laden.

Your first appointment with any of the practitioners at Goodwill Healing will begin with an initial consultation which will take approximately the first half hour of your session. During this time, we will discuss your health history, address your primary concerns (reason for treatment) and have a thorough conversation about our approach to treatment.

A structural diagnosis will be performed as well as any special orthopedic or neurological testing that is deemed appropriate.  In some cases, the first appointment in its entirety may be evaluation based and the first treatment will be scheduled for a later date.
If any red flags become evident during your evaluation process, you may be referred to your primary physician to ensure that it is safe to receive treatment.

Is Osteopathy like Chiropractics?

No, Osteopathic treatment is not like chiropractic. The Osteopath takes into consideration careful adjustment of the entire structure of the body and does not solely focus on the spinal organ, base his or her approach on subluxation theory, use machinery in treatment or use any heavy articulation techniques.Osteopaths in Canada do not use thrust / HVLA techniques but rather approaches of adjustment which are gentle and rhythmic manner while connecting lever and fulcrum to influence change without forceful application.Osteopathic adjustment does not focus on the adjustment of a single segment but works to liberate the pelvis, spinal column, cranium, extremities and vital organs so that the body can heal through the naturally inherent forces that exist in the human condition. Treatments are generally longer as it takes about 20-25 minutes to successfully make a positive change in a proper Osteopathic session

How do I contact or communicate with a therapist?

Since Goodwill Healing does not have employees – all practitioners are independent therapists who do their own bookings and billing, we ask that you contact him/her directly.

The most efficient way of communication is through text messaging as the therapist can respond between appointments or at lunch in most cases.

If you require a voice call, please phone your therapist directly and leave your name, number, time that you called and the nature of your concern. The therapist will return your message within 24 hours.

E-mail is also another avenue, though it may take some time to get a response as unknown addresses may end up filtered into junk mail.

Do you have secretarial Staffing?

We do not have secretarial staffing at Goodwill Healing. All therapists are independent operators who work as associates of the clinic; booking appointments may be done directly with your therapist through phone calls and text.
Do you do reminder calls or emails?

Due to the lack of secretarial staffing, we do not offer reminder calls or provide emails to offer electronic reminder services. It is common for us to write your next appointment on the back of your receipt or on a business card. Feel free to text us if you have forgotten.

What happens if I miss my appointment?

It is office policy that missed appointments without 24 hours’ notice will be issued a full charge of the allotted time booked. By giving ample notice, you are being courteous to your therapist and allowing another person the opportunity to come off a wait list and receive treatment when they are in need.

If the appointment is missed because of hospitalization, extreme circumstances or family emergency, we understand and will work to rebook you for a more suitable time. However, in the age of cell phones, text messaging and email, communication with your therapist is very efficient.

If the missed appointment is due to technological failure, lost appointment times, missed electronic reminders because of phone updates, damaged equipment or otherwise then a full charge will be rendered.

We will issue a receipt for your missed appointment, however please note that we will indicate on the receipt that it is for a missed appointment. This indication will likely prevent reimbursement from the insurance company because we did not render treatment.

Do you work with cases involving WSIB or MVA claims?

No, we do not process Motor Vehicle Accident claims (MVA) or become involved with the Workplace Safety & Insurance Board (WSIB).

Due to a lack of secretarial staffing and available time to process claims, we do not work with cases that are litigious in nature or have any ongoing claims that require communication with law firms or other agencies.

This is identified on the back of the health history form which is signed and dated by the client / patient who is under therapeutic care by a practitioner

If you require a letter that outlines a therapist’s interpretation of the case and an explanation of treatment progression, one may be written for $250.00 plus HST. We require the fee for this letter to be paid in full within 30 days of delivery.

If a patient / client of the clinic has chosen to discontinue treatment and we are not in communication with that individual for several years, the file will be shredded to protect the confidentiality of the person involved. Therefore, if this is the case, we will not be able to provide documentation.

How is billing processed?

Payment may be made in the form of e-transfer, cheque, or cash as we do not accept credit card or debit and do not process through direct billing.

Following your appointment, you are required to pay the therapist directly and will be issued a receipt for services rendered.
On your receipt, you will notice a stamp with the therapist’s name, address and registration number. With this information, you submit the form to your extended health care provider for reimbursement.

All accounts must be clear of outstanding balance by months end and cheques returned NSF, invalid or otherwise unusable will be charged a $25.00 fee for processing.

What should I wear during treatment?

If you are receiving Osteopathic treatment, it is essential that you wear loose fitting, comfortable clothing. Please avoid wearing Tight jeans, leather, skirts, dresses or otherwise revealing clothing.

Do we have changing facilities?

A washroom is located within the clinic, just down the short hallway to the treatment rooms. However, if it is occupied we have placed a key that is located next to the coat rack. This key will open the washroom doors in the common hallway of the building.

Can I wear my shoes in the clinic?

During the winter weather when snow, salt when other unfavorable conditions are in effect or if rain is persistent, we ask that you remove your shoes upon arrival so that the clinic remains clean.

We have provided slippers next to the coat rack if you would like to use them for comfort, however we do ask that you do not take them home after treatment.

What if I lose my receipt?

Your receipt is necessary for reimbursement of the cost of treatment from your extended health care benefits package or can be used for year end tax purposes.

If you have lost one or two receipts, then we can easily reproduce them for you the next time you are in the office.

If you have lost most of your receipts or require a year end statement, a summary may be produced for a fee of $50.00. This fee is due to the lack of secretarial staffing and the time it takes to write the letter will be done outside of business hours.

Are we scent free/allergen free environment?

Due to the severe reactions that some of our clients / patients experience, we ask that you kindly observe the following points while at the office. Avoid wearing cologne, perfume or body sprayDo not bring food of any kind into the lobby or treatment rooms as some people have severe reactions and anaphylactic shock syndrome. Avoid smoking immediately prior to treatment as it not only permeates the environment but may have a negative effect in treatment response.

Age requirements?

There is no age limit when it comes to receiving treatment. The practitioners at Goodwill Healing have been thoroughly educated in a variety of approaches that will best suit your needs.

Feel free to call us at any time to discuss your case as we are happy to help.

How do I switch to another practitioner?

All therapists have a unique approach to treatment because we are taught from a principles-based education and not from a standpoint of therapeutic protocols or technique driven modality. Therefore, a client of the clinic may prefer one approach over another and wish to switch to a new practitioner.

This is a very common situation and since we work as a team at Goodwill Healing in an egoless environment to client care, we simply transfer your file and have a conversation about your case.

If you have significant concerns about your health status or there are variable red flags, then the practitioner may wish to have you rewrite your health history form and book a full hour for consultation.

In some cases where a therapist feels that you are not recovering from your condition in a timely fashion, then they may choose to move you on to another practitioner for a re-evaluation. Often the other practitioner will see the case in a new light and will provide a different approach which is most often quite beneficial to the patient.

What is Osteopathy?

A large document on this website has been written to give you some history into the background and principles on which the profession was founded, however if you are looking for a shorter answer to this question, I will quote Dr. Still for you
“A scientific knowledge of anatomy and physiology in the hands of intelligence and skill, who can apply this knowledge in the use of one who is sick or wounded by strains, shocks, falls or mechanical derangement or injury of any kind”

What is a Registered Massage Therapist?

The terms and designations Massage Therapist, RMT or MT are protected titles and are only bestowed on an individual who has completed at least 2200 hours of training, has passed all examinations at their accredited college and has passed the board exams through the College of the Massage Therapists of Ontario (CMTO)

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